Salary: Negotiate

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Job content

Your background

  • Minimum 10 years of experience required (less if you are a superstar) with at least 3 years of experience managing a team of engineers in an Operations environment.
  • Worked for a large enterprise or financial institution in a multi-vendor environment.
  • Expert working knowledge on Network Incident, Problem, Fault/Event Management.
  • Strong knowledge of networking communication principles, network standards, and practices.
  • Strong business partnership skills – Able to build broad-based business relationships across the organization and positively influence colleagues.
  • Familiar with product deployments within a global banking environment.
  • Willing to work some irregular hours based on the needs of global operating model and the location of clients.
  • Strong analytical skills with ability to identify gaps, challenge others with positive intent, and drive debate towards identification and remediation of underlying risks.
  • Knowledge of regulatory risk management in Technology and Information Security domains.
  • Unhappy with laborious manual processes and procedures, always looking for opportunities to drive efficiencies.
  • Experience with other technologies, such as Firewall, Proxy, DDI, Load Balancing, AAA preferred.
  • ITIL or SRE/Devops Certification.

What you can expect

  • You will be reporting to the Head of Network Operations in APAC, working closely with him on the strategic evolution of the Global Network Operations Transformation thru SRE/NRE practices with the focus on using data to drive strategic improvements.
  • Leading a team of over 10 members, covering Network Incident Management, Network Problem Management, Network Fault/Event Management, APAC Network Vendor governance and Metrics/Reporting.
  • You will be part of a Global Network Operations team, working in partnership with your peers in the UK, US, and IN to provide unrivalled and uninterrupted network support for Bank of America globally.
  • You will have a focus on team development and providing guidance on how to efficiently meet support targets as well as providing executive level updates to our regional CTO/CIOs.

The Chief Technology Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

What you will do

  • Set and track quality and performance metrics to enhance Network reliability and reduce Mean time to restore.
  • Build Subject Matter Expertise within the team on Network Incident, Problem and Fault/Event management.
  • Establish and run a governance structure for the strategic partners and vendors, review performance, service levels, provide timely feedback and drive service improvement plans
  • Effectively communicate issues and incidents to all levels of the organization including the senior management and lines of business as required
  • Create operational procedures, enhance tools, drive continuous improvement; Automate/Simplify our procedures and Runbooks.
  • Responsible for setting goals and objective for direct reports, career management and regular one-on-one and team meetings
  • Create an inclusive and healthy working environment and help to resolve organizational impediments/blockers.

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

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Deadline: 11-11-2023

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