Job type: Full Time, Contract

Salary: 16 SGD / hour

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Job content

Customer Service Officer (Digital Contact Centre)

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Kallang Sector

Working hours: 8.00am – 5.30pm, 8.30am - 6.00pm (Monday to Friday) and Alternate Saturday 08.00am – 1.00pm

Up to 3 months bonus per year

Job Responsibilities

Answer incoming queries and address in a professional and timely manner

Provide accurate and detailed information to customers regarding products and services

Resolving customer issues, complaints or concerns with empathy and problem-solving skills

Documenting customer interactions and maintaining accurate records in the database

Adhering to company policies and procedures while maintaining a positive and customer-centric attitude

Adhoc duties as assigned by Supervisor

Job Requirements

At least 2 years of experience in contact centre handling voice and/or non-voice channels

Possess excellent interpersonal, communication and customer service skills

Able to work independently in a face-paced environment while being a cohesive team member

Self-directed, able to multi-task, self-motivated and able to work under pressure

Possess initiative to respond to customer’s needs with a commitment towards service excellence

Proficient in MS Office applications

As this position is urgent, interested applicants please WHATSAPPKenneth at9129 5112 and indicate the following:

Name:
Availability to start work:
Nearest MRT to your Residential area:

EA Personnel No: R1988043

EA Personnel Name: Bertram Lee

EA License No: 01C4394

EA Personnel No: R1988043

EA Personnel Name: Bertram Lee

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Contact Information

Address: Kallang - EW10

Deadline: 09-04-2024

Click to apply for free candidate

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