Telesales Executive

Job content

COMPANY DESCRIPTION

Kaplan is one of the world’s largest and most diverse education providers with over one million students globally. Headquartered in US, Kaplan is part of Graham Holdings (formerly The Washington Post Company) and is its largest subsidiary.

Kaplan in Singapore has students from over 35 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic programmes for higher learning and professional certification courses for skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted over 95,000 graduates.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values – Opportunity, Knowledge, Support, Integrity and Results – help guide the way we work.

At Kaplan, we provide a stimulating and professional working atmosphere with plenty of room for initiatives and growth.

If you are seeking for challenges and enrichment, we welcome you to write to us at : ****@Kaplan.com

RESPONSIBILITIES

Key Roles & Responsibilities

Contact leads to introduce a product or service using sales scripts and the ability to be natural and conversational, not scripted

A broad knowledge of our target market and the ability to answer questions about our programmes or the company

Excellent listening skills and communication and rapport building skills

The aptitude to be able to qualify prospects as not everyone is a prime prospect

The ability to handle and overcome objections

Time management skills to ensure calls are carried out on time and without becoming distracted

Direct prospects to the sales team after qualifying the leads

Enter and update customer information in the salesforce database and keep records of calls and sales and note useful information

Take and process customers’ needs and requirements in an accurate manner and update in the salesforce system

Go the “extra mile” if needed to provide accurate sales information to ensure no misrepresentation of facts and claims

Result-oriented to meet the KPIs assigned

To cold call existing SF leads for recruitment purpose for KHE programs.

To update SF telemarketer report under daily basis

To update and follow up with consultant on any prospect lead under daily basis

To update SF lead status and input remark under daily basis

Requirements

Proven experience as tele sales representative or other sales/customer service role

Proven track record of successfully meeting sales quota preferably over the phone

Good knowledge of relevant computer programs (e.g., salesforce) and telephone systems

Ability to learn about products and services and describe/explain them to prospects

Excellent communication and interpersonal skills

Ability to handle rejection professionally

Outstanding negotiation skills with the ability to resolve issues and address complaints

QUALIFICATIONS

Diploma/Degree in any field

OTHER INFORMATION

Working Hours: Monday to Friday, 9am to 6pm

Work Arrangements:Hybrid

Location: Singapore (Central Area - Dhoby Ghaut MRT)

Please note that your application will be sent to and reviewed by the direct employer - Kaplan Higher Education Institute Pte Ltd-