Salary: Negotiate

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Job content

What the role is

As trustee of the nation’s retirement savings, the Central Provident Fund (CPF) Board helps 4 million CPF members save for their retirement, healthcare and housing needs. Every CPF Ambassador plays a vital role in helping Singaporeans save for a secure retirement. So long as you have the passion and commitment to serve the public, you will find your niche in our big family.

CPF members can use their CPF savings to buy a house, take care of their healthcare needs and save up for their retirement income for their golden years via the various schemes offered. If you are meticulous, a systematic thinker and derive satisfaction from helping others, you will fit right into this job.

What you will be working on

• Plan and carry out work relating to projects for the Board’s Customer Relationship Management System (CRMS)
• Work with IT support team to implement project initiatives within specified timelines and allocated budgets
• Prepare project requirements, lead user acceptance testing and post-monitoring of system changes
• Collaborate with government agencies, external partners and internal departments to implement new initiatives for handling customers’ interactions across omni-channels
• Review and streamline policies & processes based on emerging technologies and methodologies to keep abreast of market practices

What we are looking for

• Self-driven and resourceful, with a strong commitment to service excellence
• Strong analytical, written and verbal communication skills
• Able to work independently, or with a team, demonstrating strong interpersonal, leadership and organisational skills
• Ability to manage both internal and external stakeholders to achieve effective outcomes

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Deadline: 14-10-2023

Click to apply for free candidate


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