Senior Manager/Manager/Assistant Manager (Service System Management) – Contract

What the role is

CPF members can use their CPF savings to buy a house, take care of their healthcare needs and save up for their retirement income for their golden years via the various schemes offered. If you are meticulous, a systematic thinker and derive satisfaction from helping others, you will fit right into this job.

What you will be working on

• Plan and carry out work relating to projects for the Board’s Customer Relationship Management System (CRMS)
• Work with IT support team to implement project initiatives within specified timelines and allocated budgets
• Prepare project requirements, lead user acceptance testing and post-monitoring of system changes
• Collaborate with government agencies, external partners and internal departments to implement new initiatives for handling customers’ interactions across omni-channels
• Review and streamline policies & processes based on emerging technologies and methodologies to keep abreast of market practices

What we are looking for

• Self-driven and resourceful, with a strong commitment to service excellence
• Strong analytical, written and verbal communication skills
• Able to work independently, or with a team, demonstrating strong interpersonal, leadership and organisational skills
• Ability to manage both internal and external stakeholders to achieve effective outcomes