Job type: Contract

Salary: 6000 SGD / month

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Job content

• Support HOD / internal key stakeholders / bank partner to oversee overall project approach and delivery for new products
• End to end management of projects and coordination with Bank partner and internal key stakeholders, including reviewing and managing scope, timeline as well as mitigating risks across projects for product, feature/system enhancements and campaigns
• Review UX and User Stories as well as partake in UAT and LV for Digital projects
• Partake in joint customer experience taskforce with Bank partner to redesign processes to improve customer experience, satisfaction score and NPS across multiple aspects
• Support in MIS Reporting, customer issues and promotions/campaign fulfilment
• Aligning customer experience strategies and taking proactive steps to maintain positive experiences.
• Performing after-sales evaluation, support service and facilitating improvements.
• Manage delivery of day to day operational and tactical aspects of business needs including but not limited to reports, billing/procurement, commission tracking, campaign setup, backend operations, process improvements and productivity projects
• Engage internal stakeholders and bank partner to ensure timely delivery and facilitate smooth communication on work-stream progress and implementation of all digital projects and initiatives

Requirements
• Degree holder
• Minimum 3 years of relevant experience in end to end project management with digital and agile exposure
• Background in financial institutions / insurance preferred
• Strong analytical skills and ability to manage multiple priorities and complex projects
• A team player with strong interpersonal, communication and presentation skills to work effectively with cross-functional teams, various stakeholders and Bank partner
• Meticulous and attentive to details

QUEK HAO BIN (GUO HAOBIN), Consultant (R23111972)
RecruitFirst Singapore (EA License: 13C6342)

EA License No: 13C6342
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Contact Information

Address: Raffles Place - EW14|NS26

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