Programme Executive

Job content

Company outline

International Compliance Training Academy (ICTA) is the leading training provider delivering certified and non-certified training and education for the compliance professionals within the Asia Pacific Region. The certified qualifications are awarded by the International Compliance Association in association with Alliance Manchester Business School, part of the University of Manchester, and are studied globally. They are attractive to companies who want to train their own staff, generating inhouse sales opportunities. In addition, ICTA create and deliver non-certificated content to a wide range of companies operating in the Asia Pacific region. Across certified and non-certified solutions, the content created is available on-line, in face to face public workshops and on an in-company basis.

Main Purpose of the role

The main purpose of the role is to support the excellent delivery in all aspects of ICA and ICTA programmes, whether an individual is studying with face-to-face tuition, on-line or potentially as part of an in-house team. Delivering exceptional customer service is paramount to the role. Helping students from expression of interest all the way through to award, making them feel they are valued and of high importance is central to all the activities involved in this role. The role is to follow the administration processes and ensure high quality of customer service is achieved. The Programme Executive liaises with the Head of Operations, Programme Managers, counterparts in ICT UK as well as external tutors whenever necessary.

Responsibilities

The Programme Coordinator is responsible for supporting all the day-to-day aspects of programme delivery.

1. Student Administration/Enrolment

• Support in enrolment data entry
• Dealing with general enquiries to an excellent standard of customer service by phone and email and for walk-in visitors
• Liaison with the ICTA Finance Team on all queries relating to funding and payment

2. Learning Management System

• Uploading timetables for workshops and assessments
• Monitoring the student forums and making the necessary postings

3. Workshop Delivery (materials and logistics)

• Support in creating meeting requests for workshops
• Moderation of live online learning sessions and supporting tutors

4. Assessment, Examination and Certification Logistics

• Assistance in invigilation and assessment administration
• Certificate preparation and/or delivery

5. Others

• Admin assistance to the Head of Operations
• Assistance in events and activities
• Supplies Requisition
• Warehouse/Storage maintenance (twice a year)
• Letterbox checking

The skills and attributes required

• A passion for excellence in customer service
• Good verbal and written communication skills
• Accuracy and attention to detail
• Consistent in approach to all tasks
• Patience and being well organised
• Reliable and confident are key characteristics

Measures (what does “success” look like for this role)

• High quality and prompt email correspondence with students
• Positive feedback from stakeholders on levels of customer service
• Error free data entry and bookings
• Timely accurate reporting