IT Support Officer (1 Year Contract)

AWWA LTD

View: 106

Update day: 10-02-2024

Location: North-East

Category: IT - Hardware / Networking

Industry:

Salary: 1800 - 2400 SGD / month

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Job content

Primary Objectives of Position
Be the go-to people for providing technical assistance and support related to computer, hardware, software and user account.
Job Responsibilities
  • Provide daily IT Helpdesk support and timely resolutions to IT hardware and software requests and issues.
  • Install, configure and upgrade of computers and mobile devices, and manage on/ off boarding of staff.
  • Maintain up-to-date inventory of all IT accounts, hardware, software, licenses and subscriptions.
  • Manage IT account for on/ off boarding of staff and other software licenses, subscriptions or accounts when required.
  • Carry out IT procurement activities (i.e. RFQ, RFP, RFI, etc) and procedures to acquire IT products and services, and manage supplier relationships.
  • Conduct IT related training as well as reviews and revise training materials.
  • Develop SOP, user guides and training materials and ensure these are up-to-date.
  • Maintain a clean and tidy IT storeroom.
  • Prepare reports/ dashboards for IT department.
  • Continuous work improvement in operational efficiency through automation scripts, implementation of new technology and knowledge sharing.
  • The above activities are no means exhaustive and are subjected to amendment whenever is needed.
Job Requirements:
  • Nitec/ Diploma in Information systems or equivalent
  • 1 year experience in IT Helpdesk support and Inventory Management.
  • Experiences in configuring, deploying and supporting operating systems, computers systems, software, printer/ copier and mobile devices.
  • Experiences in IT support processes (e.g. register request/ incident, analyse and resolve, escalation, monitor status, update users timely, ticket closure, update knowledgebase, etc).
  • Basic knowledge in information security, server & network administration.
  • Preferably with experiences in managing Active Directory and Office 365 accounts.
  • Proactive in seeking assistance, input and feedbacks.
  • Customer-centric.
  • Team player with excellent interpersonal skills and multi-tasker.
  • Excellent communication and written skills.
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Deadline: 26-03-2024

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