IT Support Executive

Job content

At FunctionEight, we want you to love your job so we’ve created a fun working environment with plenty of opportunities. We’re also eager to reward you for your hard work and to help you grow. Oh, and we encourage you to have a life outside of work.

Responsibilities

Reporting to the IT Manager, you will assist in providing unfaltering IT support to ourvalued clients, in Windows environments.

Specific tasks include:

• Seamless implementation of upgrades and new infrastructure
• To provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers.
• Troubleshoot and resolve end user application issues, maintain and update technical support documentation.
• Take the ownership and responsibility for assigned incidents, requests, or tasks and follow them up until resolved.
• Install and configure any software solutions that the client is requesting.
• Work to SLA’s and prioritize workload to meet contractual needs.
• Maintaining complete documentation on IT asset management for client.

Requirements

• Diploma Holder in Computer Science or equivalent preferred.
• At least 2-3 years working experience in a Technical Support role.
• Applicants should be fully conversant with the Installation, configuration and maintenance of Microsoft Environments.
• Experience with server configuration will be a plus.
• All other skills taken into consideration upon job application.