Position: Manager

Job type: Full-Time

Salary: 7000 - 8000 SGD / month

Experience: 8 years

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Job content

Job Position : Information Services Manager (South East Asia)
Be part of an established team in a leading education
• A reputable company based in town area (5 minutes from MRT)
• 5 day work week and permanet position
In this position, you will ensure an excellent internal and external customer experience, through optimal design and performance of South East Asia (SEA) IT systems and operations.. To be responsible for South East Asia region operations to implement, IT policies, procedures and best practices and ensure regional IT compliance with global policies through implementation of local policies and procedures.
The role also includes provision of technical expertise and guidance to SEA country IT teams/contacts (or third-party support teams) on the operations and maintenance of all aspects of the technology landscape for the region, including operations, networking, projects, support, disaster recovery and security.
At the same time, promote technology requirements and considerations of the region to globally focussed IT teams and leverage global expertise and assets to identify, recommend, develop, implement, and support optimal technology solutions in line with the Company’s strategic vision.
Job Responsibilities include :
• Hands-on in the daily management of all IT systems and services including: Networks, Telephony,
Video-teleconferencing, Security, Servers, Workstations, Storage, Backup & Disaster Recovery, support, and co-ordination of third party vendors
• Active management of crisis situations and incident resolution, including liaison with global
• technology teams and/or third party vendors.
• Manage Disaster Recovery plans, including implementing procedures, plans and security
• Oversee the ongoing maintenance and support of all infrastructure technology, applications and
services across the SEA region.
• Act as an interface between suppliers/carriers/vendors and the organisation.
• Managing regional Vendor relationships including contract negotiations, financial tracking and
performance, ensuring remedial actions and taken to address underperformance and ensure
deliverables are within agreed SLA’s
• Effectively manage a small team to deliver effective IT operations to the business across the region
• Lead in planning and executing business and technology projects and system implementations to
deliver effective business and customer outcomes.
• Ensuring technology aspects of all SEA region new office or relocation “fit-out” projects are well
defined and implemented.
• Ensure effective senior Stakeholder communication and reporting on all projects and initiatives
• Work collaboratively with project teams and key stakeholders within and outside SEA region in an
organised and effective manner
• Lead the implementation of global IT policies, procedures, and best practices within the region. Defining any regional aspects of these to enhance the IT infrastructure resiliency, service offering, quality and availability
• Identify IT security issues and drive mitigation plans, including participation in global security initiatives and response plans
• Take lead in IT security audits in conjunction with global teams to identify and mitigate potential threats and risks.
• Implement and enforce quality assurance and change management for the region
• Participate in the global Change Management process representing regional needs to global teams
• Provide Service Assurance reporting to Senior Stakeholders on the technology systems, initiatives and services status related to the region
• Review and optimise responsibilities of existing SEA IT talent to enhance total regional support (e.g. develop skill specialisation hubs)
• Lead build of SEA IT team by developing of existing talent and longer term - recruiting.
• Review IT financial and non-financial KPIs with regional management, procurement and global IT to optimise SEA IT services.
• Participation in global procurement and sourcing processes, including driving these for the region
• Work closely with country leaders, procurement and third party vendors to plan and execute optimised purchasing of IT assets and services (including communications).
• Undertake any duties as assigned by management
Job Requirements include :
• Bachelor’s degree in Information Technology or Computer Science or equivalent with at least 7 years of work experience in managing IT systems, infrastructure and 3P vendors in a maxtrx MNC environment with at least 2-3 years experience in environment with multiple customer facing offices
•Required skill(s): Infrastructure Operations, Cyber Security, Cloud Platform.
•At least 8 year(s) of working experience in the related field is required for this position.
•Preferably Managers specializing in IT/Computer - Network/System/Database Admin, IT/Computer - Hardware or equivalent.
•Full-Time position(s) available.
• Strong communication and interpersonal skills and able to work effectively in multi-cultural environment across all levels of staff
• Be resourceful and customer service centric
• Ability to multitask and prioritize and excellence in organizational skills and attention to detail
• Demonstrated ability to plan and execute technology projects and system implementations effectively
• Manage external vendors to ensure delivery of technical services in accordance to agreed SLA’s.
• Proven experience managing external vendors to drive optimum performance and efficiency of services
• Experience in managing/implementing customer journey platforms impacting multiple geographies
• Management skills with demonstrated experience in managing multiple projects simultaneously
• Ability to lead, develop and motivate remote teams in a team-oriented and collaborative environment
• Demonstrated ability to influence remotely located stakeholders to achieve customer outcomes
• Ability and willingness to operate at a hands-on or strategic level as situations arise.
To express your interest for the role, send your application through this advertisement :
Elaine Goh (Reg. ID R198405)
Vice President
Gough Recruitment (EA Lic. No 11C3753)
Phone : 92272183
Email : [email protected]
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Deadline: 05-04-2024

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