Guest Relations Executive (Atico)

Jardin Enchante Pte Ltd

View: 101

Update day: 03-02-2024

Location: Central

Category: Restaurant / Hotel / Tourism

Industry:

Salary: 2000 - 2800 SGD / month

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Job content

Job Responsibilities:

  • To deliver professional and expert concierge services to customers.
  • To handle customer requests or enquiry via phone, email, and/or chat.
  • Interact with customers to provide information in response to inquiries and to handle and resolve complaints.
  • Establish relationships with customers with a positive customer experience feeling after every contact.
  • Communicate responses in a clear, professional, timely and concise manner.
  • Work with team and resources to provide customer with requested service.
  • Other ad-hoc duties as assigned.

Job Requirements:

  • Candidates must possess at least 2 years of Call Centre/ Hospitality experiences;
  • Proficient in Microsoft Office (especially Excel and PowerPoint);
  • Customer service oriented, result driven & good team player;
  • Excellent communications & interpersonal skills;
  • Work well in a challenging and fast paced environment;
  • Proficient in Chinese Language, to provide better services for Chinese speaking guests.
  • Able to commit club hours, weekends and public holidays.
  • Confident, dynamic and energetic individual with positive vibes.
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Deadline: 19-03-2024

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