Enterprise Service Engineer

Job content

DSO National Laboratories (DSO) is Singapore’s largest defence research and development (R&D) organisation, with the critical mission to develop technological solutions to sharpen the cutting edge of Singapore’s national security. At DSO, you will develop more than just a career. This is where you will make a real impact and shape the future of defence across the spectrum of air, land, sea, space and cyberspace.

The Digital Division leads the digital transformation of DSO through the master planning and policies, delivering digital capabilities through IT infrastructure, and providing one stop service to corporate and R&D Divisions. The Digital Division will transform the way we work, our workplace, and the capabilities we deliver to the MINDEF/SAF and for the security of Singapore.

People are DSO’s greatest asset. You will get to realise your career aspirations and develop your own niche either as a deep technical expert or a leader in the team. With frequent career dialogues and a robust training and development framework, we will provide you with the necessary development tools for you to reach your potential. You will also be recognised and rewarded through competitive remuneration packages and scholarship opportunities.

Senior Enterprise Services Engineer

In this role, you will:

• Support and manage endpoint devices, this includes desktop image creations, configuration, scripting, testing and maintaining endpoint Operating Systems and applications.

• Support and manage endpoint protection and AV software like Symantec, EPP.

• Support and manage software packaging, patches and bug fixes.

• Planning patch management and software distribution services using WSUS and SCCM

• Manage SCCM infrastructure for patching, image deployment and software delivery

• Life cycle management of Windows OS and desktop applications

• Analyse, track and resolve software issues pertaining to desktop operating system and related services (Level 2 support)

• Monitor performance and ensure servers availability, reliability and involve in planning of tech refresh

• Plan and implement other project requested.

• Degree / Diploma in Information Systems / Information Science

• Good experience in Windows Technical Skills (Windows 10 Operating Systems, Microsoft Office Suites, SCCM/WSUS, Microsoft SQL Server, PowerShell scripting) is a must

• Experience with SecureAge encryption software, ActivClient and yubikey

• Experience with endpoint protection tools such as anti-virus, endpoint detection and response (EDR)

• Good knowledge and technical hands on experience with Windows desktops operating systems and management of SCCM/WSUS environment

• Microsoft certified is a must