Engineer (Customer Support)

Job content

Responsibilities

· Responsible for all level 1 onsite and remote technical support and onsite corrective and preventive services assigned territories & assigned schedule.

· Ensure customer satisfaction with company’s after sales service by prioritizing issues based on severity and key customers.

· Responsible for Footprints tickets creation / updates.

· To guide / assist customer in resolving their issue via knowledge DB.

· Ensure that issues are handled within the agreed service level agreement (SLA) timeframe.

· Issuance of service report.

· Establish and maintain a lasting working relationship with clients.

· Communicates effectively with clients to identify the issues and requirements.

Specifications

· 1 - 3 years of professional experience in technical issue management in Systems and Consumer product.

(Fresh graduates with relevant qualifications are welcome)

· Minimum Qualifications: Diploma in Electronics/Computer Engineering or equivalent.

· IT knowledge and technical troubleshooting skill is desirable.

· Working experience in technical support is preferred.

· Demonstrate strong problem and client handling skill set.

· High level of self-discipline for remote work arrangements.

· Good communication skills to coordinate with other support teams.

· Able to work under pressure and good team player

· Able to travel overseas for assignment and installation.

· Prefer to have own transport (transport allowance provided) or possess Class 3 driving license (Company Van provided)