Ecommerce Customer Service Executive

Job content

You’ll be working in Qxpress to handle online support calls by customers from our parent company Qoo10!
The environment is casual wear, 5 days work week.

Job Responsibilities:
• Provide sellers/partners/internal staff with friendly and professional communication during call transactions and email inquiries.
• Provide excellent customer service and attend to partner’s request of assistance.
• Advise clear and accurate information based on sellers/partners/internal staff inquiries.
• Handle complaints and ensure prompt and effective resolutions to meet sellers/partner/internal staff expectations.
• Follow-up on cases when necessary.
• Able to settle escalated cases within the specified limit in accordance to the company’s pickup policy.
• Other ad-hoc duties as assigned.

Job Requirements:
• Only Singaporean
• Able to start immediately will be preferred!
• Prior experience in call centre is preferred but if you are willing to learn and have a positive attitude is good too!
• Supporting ecommerce platforms
• Able to use MS Outlook, Office Word, Excel.
• Must be able to multi-task.

Remuneration:
• Basic Salary - $1900 (Probation) to $2200 (confirmed)
• Attendance incentive - $300 (no lateness, no absences)
• Tenure allowance - after 1st/2nd/3rd yr anniversary of employment the employee is eligible for $150-$500/monthly tenure allowances
• Meal Allowance for any day’s overtime more than 2 hours - $10
• Overtime pay eligible

Working Hours:
• Monday to Thursday 9am - 7pm
• Friday 9am - 6pm
• 5 day work week!
• No Overtime!
• No rotational shift, no weekend shifts!
Interested applicants are invited to send your updated resume (please indicate reasons for leaving each previous job) in via Apply Now.
We regret that only shortlisted applicants will be notified.
Interviews are by appointment only. We do not accept walk-in interviews.