Digital Experience Manager - Digital Channels & Servicing - (21394579)

View: 101

Update day: 05-06-2023

Location: Singapore

Category: Marketing / PR

Industry:

Salary: Negotiate

Loading ...

Job content

Role and Responsibilities:

As part of the Regional Digital and Client Experience team, you will partner with business, design, and technology teamsto leadagile scrums to help build and deploy digital app communications & digital servicing experience enhancementsin markets across Asia & EMEA
You will create& lead the associateddigital product roadmap based on business priorities and customer needs, work with design to translate the roadmap into quality experiences, and work with technology teamsto implement within tight timelines
Manage the projects/initiatives and deliver positive outcomes in line with business deadlines & achieving best in class client digital experiences
Provide subject matter expertise and direction from insights gained from experience on digital product project delivery
Continuously monitor app design performance, experience & key metrics, s well asapp usage and adoption targets to look for opportunities to increase engagement through experience optimizations, digital engagement orchestrations and digital servicing initiatives.
Interface with Legal, Compliance, Risk, and ensure that implementations meet key control needs to protect business and customer interests
Make decisions based on customer feedback, usage patterns, and analytics to continuously evolve the digitalproduct
Work with data and analytics teams, as well as related data processing technology teams to streamline & monitoroffer processing & experience

Characteristics/Traits we are looking for:

Capable of working with and balancing the diverse needs of different businesses, regulations, and market landscapes
Strong in execution, with a demonstrated ability of delivering results under time pressure
Highly metrics-oriented, with a proven track record of commercializing digital platforms, and maximizing customer usage and business impact/revenue
Strong leadership & stakeholder management skills, evidenced by managing complex and multi-team projects across functions and lines of business

Knowledge/Experience/Technical skills:

6-10 years of experience across Digital Product Management or e-Commerce
Demonstrated experience in, and passion for digital product/experience creation and optimization across different digital touch points
Prior experience in building new & innovative digital products experiences
Comfortable working with multi-functional partners and internal stakeholders, across lines of business, Design, Technology, Risk, and Data Management
Strong Product, Project and Time management skills
Prior experience of managing a scrum and working in an agile environment preferred and managing feature level backlogs with prioritisation experience
Experienced in working with marketing/product/sales teams to drive digital client engagement

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Loading ...

Click to apply for free candidate

Loading ...

Loading ...

Loading ...