Salary: Negotiate

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Job content

Responsibilities:
  • Troubleshoot & Resolve Desktop Based Incidents
  • Fulfil Desktop Related Service Requests including but not limited to staging & deployment, software installation within Pre-defined Turnaround Time
  • Assist to PC Refresh, In-Place Upgrade, Security Patching.
  • Perform Root Cause Analysis (RCA) for OS related service problems as part of problem
  • management
  • Liaise with support vendors for maintenance, support or issues resolution.
  • Support Windows OS, office software, and other Desktop Related Software & Hardware.
  • Assist in maintaining the Desktop Technical Documents.
  • Review Desktop System Logs, SCCM Logs & Desktop Firewall Logs based on business requirements
  • Ensuring all Security Level Settings are implemented on all Desktop Systems
Requirements:
  • Minimum one (1) year of EUCD Support, ICT End User Computing or Service Desk Agent experience
  • Ability to perform the daily EUCD Support operations with minimum supervision
  • Possess technical skills in supporting existing and new computing devices such as desktops, notebooks and mobile devices
  • Possess knowledge in IT networking and LAN to troubleshoot computer problems
  • Possess at least one (1) of the following certification:
    • Microsoft Certified Solution Associate (MCSA) Win7/Win8 or equivalent;
    • Microsoft Certified Technology Specialist (MCTS) in Windows Client or equivalent; or
    • CompTIA A+ 220-801/ 220-802, CompTIA PDI+ or equivalent.
  • Able to work Standby, OT, Shift, weekends & Public Holidays when needed
  • Light to medium Travelling between Customers Locations is expected
  • Physically fit as moving of Equipment is expected
R1766065
95C5411
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Deadline: 05-04-2024

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