DESKTOP ENGINEER | 2.5K to 3.5K | Multiple Locations

Job content

• Install, upgrade, support and troubleshoot Windows 7, Windows 8.1, Windows 10 and Microsoft Office
• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Responsible for tracking hardware and software inventory
• Familiarize end users on basic software, hardware and peripheral device operation
• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment