Data Analyst (Contact Centre | East)

Company Confidential

View: 101

Update day: 10-02-2024

Location: East

Category: R & D

Industry:

Salary: 3500 - 5000 SGD / month

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Job content

Responsibilities
  • Interpret data, analyze results using statistical techniques and provide ongoing reports
  • Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
  • Acquire data from primary or secondary data sources and maintain databases/data systems
  • Identify, analyze, and interpret trends or patterns in complex data sets
  • Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
  • Work with management to prioritize business and information needs
  • Locate and define new process improvement opportunities
Requirements
  • Possesses an analytics-related diploma or at least a Bachelor’s Degree in Mathematics, Economics, Computer Science, Information Management or Statistics
  • Proven 2 to 3 years of working experience as a data analyst or business data analyst
  • Experience in extracting, transforming and porting data from source systems to data analytics platform(s) and reports
  • Experience in conceptualising, designing, developing, testing, implementing and supporting agile data analytics platforms to support analytical initiatives of internal or external stakeholders
  • Experience in analysing different types of data to support business needs and present the results in concise visualisation formats
  • Has an inquisitive mind and proactivity to challenge the norms constructively
  • Team player with good communication and presentation skills
  • Adept at queries, report writing and presenting findings
  • Technical expertise regarding data models, database design development, data mining and segmentation techniques
  • Ability to use analytical tools such as Tableau, Qlik, R, SPSS
Additional Information:
  • Working Location: East of Singapore
  • Working Days: Mondays to Fridays; 830 am to 6 pm
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Deadline: 26-03-2024

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