Customer Service Representative

Job content

• Handles customer contacts from multiple channels, which could include phone, chat, email, and more
• Handles incoming or outgoing customer calls for a business.
• Responsible to handle customer inquiries, customer complaints or support issues.
• Building sustainable customer relationships.
• Keep records of all the conversations in organized manner

• Prior experience in Contact/Call Centre environment
• Possess Good Customer Service Skills
• Ability to Multitask / Willing to handle multiple service calls
• Ability to draft professional email respond back to customer
• Familiar with excel ( lookup , pivot table) to generate reports
• Comfortable with Staggered weekdays working hours ( 830am-530pm) , ( 10am -7pm ) , (1130am-830pm)& Sat ( 830am to 1pm )