Customer Service Representative

PerkinElmer Singapore Pte. Ltd.

View: 103

Update day: 05-05-2023

Location: West

Category: Health / Medical Care


Salary: Negotiate

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Job content

Key Responsibilities

  • Responsible for the service delivery of the customer order processes that support the business needs of the assigned region.
  • Identify and respond efficiently to the customers’ enquiries.
  • Generate quotations for sales and service orders.
  • Log in service calls and assign to a team of service engineers.
  • Order service parts for a team of service engineers.
  • Process sales and service orders from order entry to issue invoices.
  • Ensure proper documentation and all order management processes according to corporate policies.
  • Coordinate shipping between various manufacturing sites, warehousing and third party suppliers.
  • Follow up with logistics to arrange shipment and prepare shipping documents.
  • Ensure timely reporting of orders, inventory and backlog performance.
  • Purchase of local stock.
  • Handle customer complaints and work with relevant parties as One Team to resolve them.
  • Participate in special projects and key initiatives identified from time to time.
  • Other ad-hoc tasks/projects assigned by the manager.


  • Bachelor degree in Business Studies and relavant disclipines perferred.
  • At least 3 years customer care working experiences.
  • Proficient with SAP system, order management processes and Letter of Credit negotiation.
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Deadline: 19-06-2023

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