Customer Service Representative

Job content

Key Responsibilities

• Responsible for the service delivery of the customer order processes that support the business needs of the assigned region.
• Identify and respond efficiently to the customers’ enquiries.
• Generate quotations for sales and service orders.
• Log in service calls and assign to a team of service engineers.
• Order service parts for a team of service engineers.
• Process sales and service orders from order entry to issue invoices.
• Ensure proper documentation and all order management processes according to corporate policies.
• Coordinate shipping between various manufacturing sites, warehousing and third party suppliers.
• Follow up with logistics to arrange shipment and prepare shipping documents.
• Ensure timely reporting of orders, inventory and backlog performance.
• Purchase of local stock.
• Handle customer complaints and work with relevant parties as One Team to resolve them.
• Participate in special projects and key initiatives identified from time to time.
• Other ad-hoc tasks/projects assigned by the manager.

Requirements

• Bachelor degree in Business Studies and relavant disclipines perferred.
• At least 3 years customer care working experiences.
• Proficient with SAP system, order management processes and Letter of Credit negotiation.