Customer Service Officer, Call Centre (1 Year Contract) - Ref:HYH

Job content

Allowance and Completion Bonus Included!!

Job Scope:

• Handle and resolve all customer queries received via phone or email effectively and promptly
• Where first call resolution is not possible, follow up closely with internal parties for required resolution before reverting to the customer.
• Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and timely
• Achieve individual and team goals
• Proactively escalate query trends or potential issues to team lead/manager
• Any other duties as assigned by supervisor

Job Requirements:

• Minimum Diploma
• Candidates with relevant experience will be an added advantage

Kindly furnish us with your detailed resume in MS Words format and click "Apply Now".

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

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