Customer Service Manager

Eaton Industries Pte Ltd

View: 101

Update day: 26-01-2024

Location: Singapore

Category: Consulting / Customer Service

Industry:

Salary: 10000 - 14000 SGD / month

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Job content

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a Customer Service Manager in Eaton’s Electrical business based in Singapore.

The Customer Service Manager will lead and develop customer service team with strong competency in sales forecasting and meeting customer satisfaction across East Asia..

Your essential responsibilities:

· Lead a team responsible for all levels of customer support, responding timely to client requests, review and ensuring customer orders are processed with speed and in compliance with internal and external policies etc.

· Directly supervises customer service team, inclusive of training, planning, coaching, assigning, directing work, and appraising performance.

· Monitors and coordinates all customer service activities, inclusive of tracking all order status, backlog liquidation, deliveries and customer billing.

· Works collaboratively across multiple functions to determine how and where improvements can be made to increase performance of the team and customer satisfaction.

· Strong managerial skills to be able to prioritize time commitments, long term process improvement, and shorter-term delivery yield improvement initiatives.

· Continually seeks for waste elimination, process automation opportunities to achieve process standardization with speed and accuracy.

· Develop and implement customer service policies and procedures to support new business initiatives.

· Partner with country leaders to forecast or deliver monthly sales targets.

· Define and implement processes to support internal and external customer needs.

· Think and act strategically: Builds strong customer relationships and anticipates/delivers customer centric solutions; Grows the business and outperforms our markets.

· Consistently achieves results, even under adverse circumstances; continuously improve customer satisfaction.

· Builds a pipeline of high performing, diverse teams and optimize the customer service process.

· Be passionate for the customer service activities, conveying optimism about the future and its possibilities.

· Sets expectations high and galvanizes the team to achieve them; effectively prioritizes and acts with speed and focus to drive the customer service improvement.

· Promote a positive and trusting working environment that enables and encourage teamwork and performance

· Learns quickly when facing new situations

· Play by the rules and act with integrity; creates an atmosphere that encourages employees to speak up about ethics concerns.

· To be committed & responsible for Quality Management System:

Requirements:

· Bachelor’s degree in business, marketing, electrical or related areas preferred

· 5+ years supervisory experience with proven track record in managing a customer service team

· Proven competencies in Customer Service, Order Fufilment, Supply Chain Management, Sales or other related functional background

· Possess Knowledge of customer contracts and terms

· Familiar with SAP system, preferably on SD module

· Possess Knowledge on Incoterms 2020 and handling Letter of Credit

· Committed and dedicated to customer satisfaction.

Yes! Because you are the one we are looking for, we hope to hear from you now!

*We make what matters work.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day.

It’s where bold, bright professionals like you can reach your full potential - and where you can help us reach ours. Need more about Eaton? Come on in at www.eaton.com.

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Deadline: 11-03-2024

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