Customer Service Executive [Night team] (2-5 Yrs Exp) - Live Chat (Telco / Call centre background) [Expired]

Job content

**Working hours: 4pm-1am (Transport back covered)
**Working location: Walking distance from Caldecott MRT (Toa Payoh)
**5 days work week (includes working over the weekend & PH)
**AWS + VB

Day to Day Activities:
-Provide excellent customer service to GetGo’s customers
-Achieve meaningful objectives as part of a mission-driven and values-based organisation
-Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
-Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
-Conduct customer experience audits with customers
-Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
-Support Team Lead in the running of day-to-day operations

Requirements:
-Passionate team member who loves to serve
-At least three (3) years experience as a Customer Support Specialist or similar CS role, preferably with live chat support background
-Experience using help desk software such as Intercom and/or Zendesk is preferred
-Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
-Excellent verbal and written communication skills is a must
-Comfortable working from 4PM to 1AM and on weekends