Customer Service Executive (Freight Forwarding)

Job content

• Provide support to sales team.
• Receive and respond to customers’ inquires received via telephone or email relating to documentation, operational issues or general information associated with the shipments.
• Develop and maintain positive customers and partner vendors’ relationships.
• Coordinate with internal departments to ensure customers’ requests are addressed accurately and efficiently.
• Liaise with overseas agents to check on the shipping charges, rules and regulations for the respective countries.
• Arrange deliveries and follow up with vendors and customers to ensure final destination of shipments.
• Perform declaration of permit.
• Responsible for accurate data and system entry.
• Make accurate, rapid cost calculations and providing customers with quotations.
• Accurately manage paperwork documentation for billing and closing of files after shipment completion.
  
  

• Candidate must possess at least O Level
• Bilingual in English and Chinese as there is a need to communicate & liaise with China & Taiwan counterparts
• Good communication and interpersonal skill
• Multitasking
• Ability to maintain a good rapport and working relationship with all co-workers, management, sales team, other branch employees, corporate staff and business partners.