Call Centre Officers | Office Hours | Macpherson/Aljunied

Job content

Pay rate: Up to $2200/month based on qualifications and experience
Location: Macpherson / Aljunied
6 months, convertible to full time
5.5 days (Mon to Fri 830-6pm / Sat 830-1230pm)

Training Provided!

Jobscope:
- Handle customer service hotline across all areas, including answering enquiries, providing information, handling complaints and troubleshooting problems.
- Escalate cases that do not fall within FAQs to the relevant and correct parties.
- Follow-up on outstanding cases and perform call-backs to customers if necessary.
- Consistently deliver excellent quality service to our customers to achieve customer satisfaction
- Ability to understand customers’ needs and provide appropriate solutions and attention
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
- Data entry and other ad-hoc duties assigned

Requirements:
- Min. Diploma
- Must be comfortable working in Call Centre Environment
- Good phone etiquette
- Able to work under pressure with minimal supervision.
- Candidate with Customer Service and/or Call Centre experience will be an added advantage.


Interested applicants, please WA the following details to 81832073:

1. Full Name
2. Mobile No.
3. Residential Area
4. Prior experience in point form
5. Can start immediately?
6. Quote "CCO1" in your application

Sibyl Lim (R1442042)
Good Job Creations (S) Pte Ltd