Call Centre Agent I $3000 I Till end of Decemeber I Government Agency [Expired]

Job content

Job Duties:
• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data for national statistical information
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Understand of the surveys and Singapore standards by successful completion of the training provided
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Establish and maintain relationship with respondents throughout the project period
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct verification to ensure completeness and accuracy of data collected


Job Requirements:
• Strong phone and verbal communication skills along with active listening
• Experience with Key Performance Indicators (KPIs) preferred
• Willing and able to persuade respondents to participate in surveys
• Excellent customer service skills - Focus on quality and customer service
• Exceptional listening and analytical skills
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills


Email Address: jessica_phang@persolkelly.com
As this position is urgent, kindly contact us @ 96454048

EA License No: 01C4394
EA Reg. ID: R22109527 (Phang Lai Peng)

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