Salary: 2500 - 3500 SGD / month

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Job content

Our client is a local bank with an established presence in the APAC region and has multiple branches and ATMs islandwide. They’re seeking customer service oriented individuals to join them as a Customer Service Representative

Job Responsibilities

• Attend to walk-in customers

• Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)

• Assist in customers’ enquiries and ensure bank service delivery standards are met in achieving total customer satisfaction

• Prospect and introduce customers to the Bank’s products and services 

• Educate and migrate customers towards our digital platform

• Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback / escalation / complaint

• Ability to understand issues and appropriately escalate to Management in a timely fashion

• Ensure compliance with all regulatory requirements

• Contributes to self and team effort by accomplishing related results

Job Requirements

• Candidates with ability to speak multiple languages will be prioritised

• Prior experience in customer service and cashiering roles will be welcome

• Candidates with banking customer service experience will be given priority

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E EA License No. 01C4394 • EA Registration No. R22109925 (Goh Kok Tong Benjamin)

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Deadline: 27-03-2024

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